Calm an upset customer with specific empathy

Module 2: The tasks that stay human

Course outline

This lesson isn't in your language yet, so here it is in English.

Quick check

Guess first, no penalty. What does an angry customer want most from your reply?

To feel that someone who can fix things has actually heard themA perfectly worded apologyA fast reply, whatever it says

AI can draft polite words in a second, but it can't take responsibility.

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