Data Analyst / Business Analyst Amazon Connect (reporting centre de contact) - Freelance (H/F)
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Data Analyst / Business Analyst Amazon Connect (reporting centre de contact) - Freelance (H/F) · France
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About this role
Contexte Un grand compte transforme son centre d'appel en migrant vers la solution Amazon Connect. Dans ce cadre, il doit reconstruire le reporting qui sert au pilotage de ses flux de distribution entrants. Les équipes métier ont exprimé leurs besoins sous forme d'indicateurs. L'enjeu est maintenant
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