Project Manager- Contact Center

About this role

• Act as the SME for IVR and Contact Center testing, driving test strategy, planning, execution, and quality assurance. • Validate IVR call flows, DTMF inputs, prompts, menu navigation, routing logic, transfers, callbacks, and queue management. • Lead testing of speech-enabled IVR systems, voice rec

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• Project Manager
• Infosys Quality Engineering
• 8-12 yrs

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