Nice Cxone
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Nice Cxone · Bengaluru, India
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About this role
Configure and maintain NICE CXone contact center solutions. Support IVR call flows, skill routing, and ACD configurations. Troubleshoot customer and agent-related issues within the NICE CXone platform. Assist in configuration of queues, skills, users, roles, and routing profiles. Monitor contact cen
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- Associate Business Analyst
- Engineering Services
- 1-2 yrs
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