APPLICATION SUPPORT ANALYST

About this role

Key Responsibilities Incident & Problem Management: Monitor production systems proactively, manage and triage L2/L3 incidents, coordinate resolution efforts, and adhere to strict Service Level Agreements (SLAs). Root Cause Analysis (RCA): Lead formal and informal post-event problem reviews, identify

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• Information Technology
• Infrastructure Monitoring
• Disease Prevention
• Bank policy
• ITIL Process

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