IT Service Desk Analyst

About this role

Job Description: Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases an

This is a short preview. Read the full description on MyCareersFuture before you apply.

• Information Technology
• Incident Support
• Microsoft PowerPoint
• Timely Delivery
• Well Organised

Learn to use AI in your job

Short, hands-on courses on using AI in the work you already do are coming soon. Get an email when they open.

Get early access