SENIOR SERVICE DELIVERY MANAGER

About this role

Key Responsibilities: Oversee L1, L2, and L3 support, ensuring incidents andservice requests are triaged, resolved, or escalated within SLA Manage the service desk, including ticket quality,escalation paths, and shift coverage Manage problem management and root cause analysis to preventrecurring iss

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• Information Technology
• Communication
• Service Desk Management
• maintenance upgrades
• Computer Engineering

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