IT Service Desk Engineer

About this role

Key Responsibilities Act as the Single Point of Contact (SPOC) for IT incidents, service requests, and user support. Log, categorize, prioritize, troubleshoot, and resolve incidents and service requests through the ITSM platform within agreed SLAs . Provide day-to-day user support including password

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• Information Technology
• Categorization
• Troubleshooting
• System Health Checks
• Change Management

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