Contact Centre Team Leader
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Contact Centre Team Leader · Singapore
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About this role
• Manage the performance and service quality of the CSO. • Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses. • Responsible for the overall day to day case management and liaison with relevant stakeholders for further investiga
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- Customer Service
- Microsoft Excel
- Contact Centre
- Customer Support
- Investigation
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