Desktop Engineer (Rotating Shift)

About this role

Responsibilities: Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support Able to resolve technical issue remotely within the given SLA Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users Resolves so

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• Information Technology
• Third Party Vendor Management
• Level 2 Support
• Service Level Agreement Management
• Software Troubleshooting

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