Customer Service Executive (After Sales - Automotive) [EL]
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Customer Service Executive (After Sales - Automotive) [EL] · Singapore
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About this role
5 days + Alternative half Sat Key Responsibilities: Service Quality Management: Monitor and track NPS and CSI scores to evaluate performance against quality benchmarks and ensure service consistency. Customer Experience Enhancement: Analyse feedback from surveys, complaints, and escalations to ident
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- Customer Service
- Microsoft Office
- Microsoft Excel
- Quality Management
- Customer Engagement
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