Team Lead, Contact Centre Services (1-year contract) - East/Central

About this role

Responsibilities: Conduct monthly auditing on team’s calls in accordance to guidelines and SLA Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries Escalate the issues, needs and insights to Management when necessary Ensure prompt printing and mailing of collaterals/sen

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• Customer Service
• coach and mentor staff
• Mentoring
• Overseeing a Team
• Leadership