SOFTWARE SUPPORT EXECUTIVE

About this role

Job Responsibilities Provide day-to-day technical support and troubleshooting to customers via phone, ticketing system, remote support tools, and on-site support when required Lead and coordinate the customer support team to ensure customer issues are handled promptly and effectively Plan and manage

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• Information Technology
• Investigating Customers Complaints
• Direct Customer Interaction
• Issue Escalation
• Team Mentoring

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