Customer Service Officer

About this role

What You’ll Do Respond to customer inquiries by phone, email, and live chat regarding bookings, schedules, shipments, and deliveries Track shipments or trips in real time and provide accurate status updates to customers Resolve issues such as delays, damaged goods, lost items, missed pickups, and bi

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• Customer Service
• Direct Customer Interaction
• Process bookings
• Organisational Skills
• Service Improvement

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