Service Desk Agent (12 hours shift)

About this role

POSITION SUMMARY: The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received KEY RESPONSIBILITIES AND RESULTS Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a time

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• Information Technology
• Desktop Application Support
• Microsoft Office
• Microsoft Excel
• Desktop Administration

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