Senior Incident & Problem Process Manager

About this role

Key Responsibilities Manage and improve Incident and Problem Management processes in line with Group ITSM policies and standards. Ensure consistent incident classification, prioritisation, escalation, resolution, and closure. Define and monitor standards for root cause analysis, corrective actions,

This is a short preview. Read the full description on MyCareersFuture before you apply.

• Information Technology
• Problem and Incident Management
• banking industry
• Service Operations
• Process Improvement

Learn AI for this job, first module free

A short, hands-on course on using AI in this kind of work.

Start free