12 Months Contract Contact Centre Executive (Insurance, Office hours) #BJT

About this role

Job Description: Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors Provide assistance to customers on the use of the Company’s portals and mobile app Handle customers’ enquiries, complaints and feedback across all business channels Handle escalated calls

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• Customer Service
• Customer Followup
• Customer Service Delivery
• Outbound Calling
• Attention to Detail

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