Service Desk Agent

About this role

Responsibilities: Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructio

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• Information Technology
• Progress Monitoring
• Answering Phone and Email Queries
• Timely Delivery
• Technical Skills

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