Onsite Desktop Support Services

About this role

Incident Management • Monitor incidents using -approved tools. • Take ownership of incidents logged through the ticketing platform. • Respond within agreed SLA requirements. • Troubleshoot and resolve desktop, laptop, printer, mobile device, and peripheral issues. • Escalate unresolved issues to the

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• Information Technology
• Change Request Management
• Issue Escalation
• decommission of systems
• Report Preparation

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