Customer Service Officer (Call Centre)

About this role

What you'll do Handle inbound and outbound calls, emails and chats professionally and promptly Answer public enquiries accurately using our knowledge base and client SOPs Log, track and follow up on cases in our CRM until resolved Escalate complex or sensitive cases to the right team or agency Meet

This is a short preview. Read the full description on MyCareersFuture before you apply.

• Admin / Secretarial
• Consulting
• Customer Service
• Patient Care
• Inbound Calls
• Touch Typing
• Process Improvement

Learn AI for this job, first module free

A short, hands-on course on using AI in this kind of work.

Start free