ITSM Implementation Engineer
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ITSM Implementation Engineer · Singapore
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About this role
Key Responsibilities • Assess the existing JSM environment, workflows, service catalogue, request types, SLAs, automation and integrations. • Design and configure the target ITSM solution on SHIP-HAT JSM. • Implement core ITSM processes including Incident, Service Request, Problem, Change and Knowle
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- Information Technology
- Workflow Automation
- Workflow
- Service Level Agreement
- Problem Analysis
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