ITSM Process Analyst (Incident Management)

About this role

You will lead IT Service Management (ITSM) initiatives by aligning local processes with group standards, driving ServiceNow ITSM delivery, and enabling stakeholder adoption to enhance operational effectiveness and regulatory compliance. Responsibilities:- Serve as the primary contact for ITSM proces

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• Information Technology
• Technology Adoption and Innovation
• Process Mapping
• Stakeholder Engagement
• ensure service performance

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