Service Delivery Executive (Service Desk / Helpdesk) (Ref 26450)

About this role

Responsibilities • Manage and monitor support tickets logged by customers, ensuring each ticket is categorized, prioritized, and tracked in accordance with SLAs. • Update the status of tickets promptly and accurately in the support system. • Communicate effectively with customers to provide updates

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• Information Technology
• Service Desk Management
• Teamwork
• Customer Facing Skills
• Ticketing