Call Centre Helpdesk Agent - L1

About this role

Job Description & Requirements: Respond to incidents, requests, enquiries, and alerts via Call, Email, Web Chat, EUP, IVR, and monitoring consoles. Provide Level 1 troubleshooting for Workplace, Server, Network, Microsoft 365, Secure Access Service Edge (SASE), and Point of Sale (POS) systems. Monit

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• Customer Service
• Information Technology
• Standard Operating Procedures
• Microsoft 365
• POS
• Troubleshooting