ITSM / JSM Automation Engineer - Devops

About this role

Key Responsibilities · Assess the existing JSM environment and design a simplified, modern target-state ITSM solution on SHIP-HAT JSM. · Configure JSM service projects, portals, request forms, workflows, queues, SLAs, permissions, approvals and notifications. · Implement and improve incident, servic

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• Information Technology
• IT Operations Management
• ITIL Process
• REST APIs development
• Knowledge Management

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