Service Desk Agent ( Staggered Shift )

About this role

Responsibilities: Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases an

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• Information Technology
• Progress Monitoring
• Technical Skills
• Implementation of ITIL procedures
• Technical Customer Support