Contact Centre Officer (Ubi) #ESY

About this role

Handle inbound and outbound customer calls and enquiries. Resolve customer issues and complaints, escalating complex cases when required. Process customer requests and update records accurately in the system. Follow up on outstanding cases to ensure timely resolution. Meet customer service, quality

This is a short preview. Read the full description on MyCareersFuture before you apply.

• Customer Service
• Issue Escalation
• Team Performance
• Information Technology
• Outbound Calling

Learn AI for this job, first module free

A short, hands-on course on using AI in this kind of work.

Start free