Customer Experience Manager [CCP for Retail Professionals & Associates

About this role

1. Lead the customer experience across the Company’s stores and online channels, including service standards, pet-owner consultations and after-sales care. 2. Recruit, train, coach and schedule the frontline team (sales associates, pet care advisors and, where applicable, groomers) and maintain thei

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• Customer Service
• Sales / Retail
• Animal Care
• Cash Handling
• Role Modelling
• Net Promoter Score

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