IT Service Desk Analyst

About this role

Job Description: Service Desk & End-User Support (c. 50%) Act as a first point of contact for IT support via the service portal, email, phone, Teams and walk-up, communicating clearly. Log, categorise, prioritise and diagnose incidents and service requests in the ITSM tool, resolving at first contac

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• Information Technology
• Service Desk Management
• Mac
• Troubleshooting
• Microsoft Office

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