IT Service Desk

About this role

Responsibilities: # 24x7 Service Desk Coverage - Ensure continuous manning of the 24x7 duty phone and service desk channels on rotation basis to provide timely response to incidents # First-Level Incident Management - Serve as the first point of contact for incident reporting, perform initial triage

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• Information Technology
• Switches
• Standard Operating Procedures
• Microsoft PowerPoint
• Operational Procedures

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