L1 - IT Support Technician
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L1 - IT Support Technician · Pasig, Philippines
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About this role
Responsibilities: Incident Management Be the first point of contact for IT incidents via our ticketing system, email, and phone Perform remote hardware and software troubleshooting using RMM and remote access tools Guide users through diagnostic steps to identify root causes Escalate unresolved or o
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- Client Services
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