Senior Manager Operations

About this role

Key Responsibilities Operational Management Lead and manage daily BPO operations across both Voice and Non-Voice processes, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Develop, implement, and refine operational strategies that ensure high levels of

This is a short preview. Read the full description on Workable before you apply.

• India
• Management
• Outsourcing/Offshoring

Learn to use AI in your job

Short, hands-on courses on using AI in the work you already do are coming soon. Get an email when they open.

Get early access