MY - CS - Data Analyst
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MY - CS - Data Analyst · Kuala Lumpur, Malaysia
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About this role
Key Responsibilities 1. Customer Service Performance Monitoring (KPI) Track and analyze key Customer Service KPIs such as CSAT, response time, handling time, and resolution rate Develop and maintain dashboards and reports to provide clear performance visibility Identify performance gaps and recommen
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- Customer service
- Financial Services
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