Kundenberarter im Contac Center - Quereinsteiger willkommen
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Kundenberarter im Contac Center · Ebikon, Switzerland
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About this role
Aufgaben: • Entgegennahme und Bearbeitung von eingehenden Kundenanrufen (Inbound) • Erfassung und Dokumentation von Störungsmeldungen und Serviceanfragen • Koordination und Weiterleitung von Einsätzen an Techniker • Überwachung von Reaktions- und Lösungszeiten (SLA) • Sicherstellung einer hohen Serv
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