AI skills for any job
Use AI chat tools well at work: write clear prompts, check what comes back, get email, documents and spreadsheets done faster, and keep company data safe.
- prompting
- checking AI output
- ChatGPT
- Gemini
- Copilot
- AI in email
- AI in documents
- AI in spreadsheets
- privacy at work
Prompting that worksHow AI chat tools work, and how to ask for exactly what you need.11 lessons
- How AI chat tools work
- What AI chat tools are good at
- Where AI chat tools slip
- Ask twice to see the range
- Write a clear prompt: task, context, format
- Name the reader, and say what to avoid
- Keep what you paste apart from what you want
- Refine the answer with targeted follow-ups
- Show the style you want
- Let the AI ask questions and critique your draft
- Keep a prompt library
Check before you trustSpot made-up facts, check claims in minutes and keep your own judgment in charge.14 lessons
- Why AI makes things up
- The company owns what its chatbot says
- Red flags to check every time
- Ask for sources you can test
- A five-minute fact-check routine
- Go to the original source
- Redo the math yourself
- Click through every citation
- Keep a claim log
- Get both sides, not just agreement
- Bias hides in ordinary sentences
- Old advice can sound current
- Fit the tone to your reader
- Check it before you send it
AI for email, documents and spreadsheetsDraft and answer email, summarize documents and write spreadsheet formulas with AI.15 lessons
- Draft an email from bullet points
- Change an email's tone, length and subject
- Reply to a long email thread
- Make AI email sound like you
- Check an AI email before you send it
- Give every summary a job and a source
- Catch what a summary dropped
- Outline first, then draft and edit
- Turn meeting notes into an action table
- Summarize long documents in parts
- Ask for a spreadsheet formula in plain English
- Get a formula you inherited explained
- Clean up messy columns
- Quick analysis with pivot tables
- Share the shape of your data, not the data
Privacy and safe use at workWhat never goes into a chatbot, which settings matter, and how to own AI-assisted work.14 lessons
- What never goes into a chatbot
- What happened at Samsung
- Redact with placeholders and still get good help
- Use made-up sample data when a placeholder isn't enough
- Your company's AI rules come first
- Free plans and work plans are not the same
- The privacy settings to check
- Memory helps you and works against you
- Write three AI rules you can live with
- Own the result, and say how you check it
- When to say you used AI
- Say you used AI in one sentence
- AI output and copyright
- AI in job hunting and interviews