Senior Technical Executive (Call Centre)

About this role

Lead the day-to-day operations of a 24/7 Facilities Management Call Centre , ensuring service excellence across multiple client hotlines. You'll supervise a team of call centre agents, manage escalations, monitor performance dashboards, and drive continuous improvements in service quality and custom

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• Consulting
• Customer Service
• Real Estate / Property Management
• Leadership
• Microsoft Excel
• Contact Center Management
• Escalation Management

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