Call Centre Team Lead #ESY

About this role

Job Scope: • Conduct monthly auditing on team’s calls in accordance to guidelines and SLA • Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries • Escalate the issues, needs and insights to Management when necessary • Ensure prompt printing and mailing of collaterals/se

This is a short preview. Read the full description on MyCareersFuture before you apply.

• Customer Service
• Public / Civil Service
• Coaching
• Leadership
• Hardware
• Process Improvement

Learn AI for this job, first module free

A short, hands-on course on using AI in this kind of work.

Start free