1 Year Contract Helpline Officer / Contact Centre Executive | Public Service Support | Rotating Shifts | Hougang | UP $2.6K #HYT

About this role

Job Scope: Handle incoming calls and respond to public enquiries professionally Provide accurate information and assistance over the phone Address customer concerns, complaints and service requests Escalate complex or urgent cases to the relevant departments Record call details and update informatio

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• Customer Service
• General Administration
• case submissions
• Service Quality Management
• Inbound Calls

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