Air Freight Customer Service Manager [EL]

About this role

Lead and oversee the Customer Service team supporting Sales and global MNC clients Ensure team compliance with SOPs and service KPIs Work closely with import and export operations to ensure timely shipment execution Manage and align customer expectations with internal operational capabilities Liaise

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• Logistics / Supply Chain
• Performance Reporting
• Transport Arrangement
• Liaison With Shipping Agents
• Risk Management

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