Call Centre Quality Executive / Customer Service Quality Executive

About this role

Key Responsibilities Manage and respond to customer enquiries via email and phone. Ensure timely resolution of cases and adherence to SLA requirements. Maintain accurate customer records, survey data, and case notes. Coordinate enquiries and follow-ups with relevant stakeholders. Prepare daily repor

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• Customer Service
• Communication
• Improve Operational Performance
• Quality Initiatives
• Office Applications

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