Customer Experience Manager (Volvo)

About this role

Job Responsibilities: Develop and implement customer experience strategies Enhance the overall customer journey in the service department Manage customer feedback, data and drive continuous improvement using manufacturer’s customer service tool Resolve customer issues efficiently and effectively Lea

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• Customer Service
• Repair and Maintenance
• Sales / Retail
• Direct Customer Interaction
• Troubleshooting
• Service Improvement
• Service Management

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