Business Analyst

About this role

Job Description: Amazon Connect Business Analyst 8+ years of business analysis experience, including 2+ contact-centre migration projects; Amazon Connect preferred. Strong knowledge of IVR, ACD, routing, and KPIs such as AHT, FCR, SLA, and CSAT. Expertise in requirements gathering, process mapping,

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• Information Technology
• Microsoft PowerPoint
• Migration Projects
• Requirements Gathering
• UAT

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