ServiceDesk / Helpdesk Agent

About this role

Role: ServiceDesk Agent Location: Depot Road (work 12-hour rotating shifts) Job Description & Requirements: Respond to incidents, requests, enquiries, and alerts via Call, Email, Web Chat, EUP, IVR, and monitoring consoles. Provide Level 1 troubleshooting for Workplace, Server, Network, Microsoft 36

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• Information Technology
• Troubleshooting
• Microsoft Office
• Hardware
• Ticketing

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