Call Centre Team Leader (Ubi)

About this role

Responsibilities: Assist the Operations Manager in managing the operations of the call centre Manage the performance of Call Centre Agent(s) in call, email and chat handling, ensuring that specific service level and turnaround targets are met Monitor team adherence and quality performance against ta

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• Customer Service
• Microsoft Applications
• Troubleshooting
• Interdepartmental Communication
• Interpersonal Skills

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