Call Centre Operator, Jalan Bahar

About this role

Job Description: Manage calls by other government agencies and provide correct advice in accordance to the Tobacco and Vaporisers Control Act. Manage enquiries/ feedback on Tobacco and Vaping related offences by member of public via call and email. Case reporting to Duty Manager for the follow-up on

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• Telecommunications
• Asking Questions
• Service Quality Management
• Handle Enquiries
• Team Performance

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