Petit test
Guess first, no penalty. You want a free AI chat app to write a message for a missed delivery. What do you paste?
Paste the job, not the person
Customer details are personal data, meaning information about a person who can be identified: a name, an address, a phone number. A door code or "key under the mat" note can put a home at risk.
In the UK and the EU, the GDPR says personal data must be "adequate, relevant and limited to what is necessary". The UK regulator, the ICO, puts it simply: "you should identify the minimum amount of personal data you need to fulfil your purpose" (ICO). Rules differ by country, and this isn't legal advice. Your company's policy says which tools are approved.
The habit is simple: use the order number, and leave everything else out.
A privacy-safe prompt
A prompt is the message you type into the tool.
Write a short message for a missed delivery.
Order: 7713. Attempted: today between 2 and 3 pm.
What happened: no one home, parcel taken back to the depot.
Next step: they can rebook online or collect from the depot.
2 to 3 sentences, polite and plain.No name, no address, no phone number, no door code. The message works just as well.
Complétez les trous
Fill the gaps so the prompt carries the job, not the person.
Prompt
Order: . Attempted: today between 2 and 3 pm. What happened: . Next step: .
Try it
Vos étapes, environ 2 minutes
- 1.Rewrite one message you'd send this week so it uses only the order number. Add the privacy-safe prompt to your dispatch message kit. Your kit now holds a delay update, a park-first routine, stop hours, a telematics note and a privacy-safe prompt.2 min