What AI does in product work today

Module 1: What AI already does in your job

Course outline

Quick check

Guess first, no penalty. In an experiment with 758 BCG consultants, people using GPT-4 on a task outside what AI does well were how likely to get the right answer, compared with people working without AI?

That study, a Harvard Business School working paper from 2023, found both sides. On tasks inside AI's abilities, people did "12.2% more tasks and completing them 25.1% more quickly on average", with better quality. On a task outside them, people using AI were "19% less likely to produce correct solutions".

"Jagged" means the line between the two is uneven: tasks that look alike can land on different sides. Product work has both.

Sort it

Inside AI's strengths, or your call?

Card 1 of 4

Decide which of three problems to solve this quarter

Tap a group below, or drag the card onto it.

      Worked example

      Step by step

      Messy notes from one customer call, worked with AI.

      Step 1 of 3: AI drafts

      Step 1 of 3

      AI drafts

      It lists four problems the customer described, each with a quote from your notes.

      AI did the sorting in seconds. Checking and deciding stayed with you.

      Fill the gaps

      Fill the gaps in the split.

      The split

      AI can . I , and I .

      Try it

      Your steps, about 2 minutes

      0 of 1
      1. 1.Paste notes from one recent customer call (names removed) into an AI tool. Ask for the problems the customer described, each with a quote from your notes. Check every quote is really there.2 min

      Practice

      Question 1 of 3

      Your team says: "AI made our consultants faster, so let's use it for every analysis, including picking next year's market." What does the BCG study suggest?

      AI tutor

      Ask about this lesson and get coached through the Try it task. The tutor is part of Learn Pro.

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