Quick check
Guess first, no penalty. A customer has just been passed from the bot to you. Which first message works best?
Your first message after a handoff has one job: prove that a person read the chat.
Write a first message that shows you read the chat
Module 2: The tasks that stay human
Course outline
This lesson isn't in your language yet, so here it is in English.
The rest of this lesson is part of Learn Pro
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