When someone asks you to code higher

Module 3: The calls that stay with people

Course outline

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Quick check

Guess first, no penalty. A senior colleague says: "We always see these patients for longer than the note shows. Code the visit a level higher." The AI tool agrees the higher code "fits the condition". What do you do?

Code it higher, since two sources agreeCode what the note supports, and explain how the clinician can update the recordRefuse and report the colleague straight away

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