Write replies users understand

Module 2: Do your job better with AI

Course outline

Quick check

Guess first, no penalty. A nervous user asks why their email stopped working. Which reply works best?

"Your OAuth token expired after the tenant-wide conditional access change.""Your sign-in timed out after a security update. Close Outlook, open it again and sign in. If it asks for a code, use your phone app.""It's a known issue, we're on it."

The rest of this lesson is part of Learn Pro

The first module of every course is free. Learn Pro opens every lesson in every course for $10 a month. All JobRise tools stay free.